Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Exchanges

If you need to exchange it for the same item, send us an email at shop@lorente-straps.com and send your item to:

Lorente Straps SLU

Carrer del Marbre, 23

46814 Llanera de Ranes (Valencia) Spain

Shipping returns

To return your product, you should mail your product to:

Lorente Straps SLU

Carrer del Marbre, 23

46814 Llanera de Ranes (Valencia) Spain

You will be responsible for paying for your own shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Need help?

Contact us at shop@lorente-straps.com for questions related to refunds and returns.